American Express Study Finds Consumers Seek Out Negative Opinions http://www.revenews.com/barrysilverstein/american-express-study-finds-consumers-seek-out-negative-opinions/ The good news is that, contrary to a commonly held belief, customers will talk more about a positive experience with a company than a negative one. Three-quarters of respondents said they are very likely to speak positively about a company after a good service experience,… Continue Reading